Monitoring & Support Associate China

Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What will I be doing?

• Generate reports and be able to monitor important industry metrics.
• Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
• Whenever necessary: involve, escalate and communicate with other teams through the correct channels in a timely and clear manner.
• Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
• Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience. 
• Prioritize and respond to urgent tasks.
• Maintain up-to-date knowledge of technical processes, functions, and requirements.
• Manage tickets, questions, and issues reported by customers.
• Follow up issues internally in order to assure that SLAs are fulfilled.

What skills do I need?

• Bachelor's degree or student.
• Availability to work during weekends.
• Experience working in the payments or tech industry is a plus.
• Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
• Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
• Advanced/Fluent English.
• Working from Tuesday to Saturday- 7 am to 4 pm (1 hr break)